Terms of Service/Use

These Terms Of Service (“Terms”) are written for use within Hugo’s Workshop.

I ACCEPTANCE OF TERMS

By accessing the services of Hugo’s Workshop by our official website, discord or other services controlled by Hugo’s Workshop you agree to abide by these Terms.

II PAYMENT & REFUNDS

All payments are final, due to the product we sell being in a digital format, we are unable to offer refunds at any point. In the case of broken products we may be able to offer compensation or other alternatives. To learn more please contact support@hugosworkshop.uk. Hugo’s Workshop retains the right to change pricing at anytime, create promotions or discounts, those who purchase the product at a higher price are not eligible for any compensation or coverage of this price difference. We will never ask for further payment if you purchase a product from our website unless in the circumstance of an update.

III COMMISSIONS

(“Commissions”) are a service which Hugo’s Workshop offers to its clients, this service is individually priced on a case by case basis. We are not liable for irregularities within the pricing or under quoting. In the case we require a further payment to cover material costs for example SVGs or OBJs we will make a reasonable request. All commission payments are made prior to the work starting, in accordance with Section II, we are unable to provide a refund of any sort even if work has not started. Hugo’s Workshop has the right to resell any commissions for a lower price if deemed suitable, in the case that you require your commission to not be resold you will be required to pay a premium.

III.I RESELLING COMMISSIONS

In the case you require your commission to not be resold you will be required to pay a 90% fee of the original price (excluding SVGs or additional material fees). By paying this you will not have your direct commissions resold, however if a client requests that a product like yours is made we retain the ability to make it. Hugo’s Workshop also retains the right to refuse this service and in the case you have paid the fee, we further withhold the right to refund this and resell the commission.

III.II THIRD PARTY DEVELOPERS

Hugo’s Workshop allows third party contractors to fulfill commissions within our system. We are not responsible for any misconduct on their behalf, in the case of extended periods without updates Hugo may take control of the commission.

IV PRODUCT UPDATES

Any product created by Hugo’s Workshop may be updated at anytime. In some cases a new payment may be required by existing clients to access these unless specifically stated in the product description. In the case of a product being recreated clients may be expected to pay a complete or a partial payment to access to update.

V PRODUCT OWNERSHIP

Any product created by Hugo’s Workshop remains property of Hugo’s Workshop unless there is a written agreement between the client and Hugo. Clients of Hugo’s Workshop hold a license agreement to use the products within their game, however at anytime Hugo’s Workshop has the right to revoke this agreement within reason.

VI USE OF PRODUCTS

All products created by Hugo’s Workshop, including but not limited to website releases or commissions must not:

• Be resold or redistributed by or to anyone without explicit consent from Hugo
• Be used in an inappropriate or offensive manner
• Be edited or changed without explicit consent from Hugo
  In the case you would like to donate a product to a server, you must open a discord ticket or email support@hugosworkshop.uk to be able to fulfill a request form. To be eligible, within their server you must be:
• A member for more than 30 days
• Be within a management or high staff role
  In the case you leave the server all products which you have purchased must be removed, in circumstances when the server does not abide to this you must contact us.

VII LIABILITIES

Hugo’s Workshop will not be liable for any of the following:

• Damage to your server, device or hardware
• Viruses that are transmitted, our products are created on a clean device but cannot assure that following transfer they will be clean of viruses
• Resending any products or commissions if files have been lost or deleted.

VIII ADDITIONAL INFORMATION

Product promotions made by Hugo’s Workshop may include third party assets and graphic modifications, we are not at fault if products are not included or as they look in your game. Hugo’s Workshop reserves the right to change these Terms at any time with no prior warning. For any queries please email support@hugosworkshop.uk.